Global Digital Services
Jamaica has established itself as the premier English-speaking BPO and digital services hub in the Caribbean. The island offers government-backed financing, world-class telecommunications, and a highly educated bilingual workforce.
ICT/BPO Spend Est.
US$900M
Jobs Across Island
60,000+
Overview
Global Digital Services
Jamaica has established itself as the premier English-speaking BPO and digital services hub in the Caribbean. The island offers government-backed financing, world-class telecommunications, and a highly educated bilingual workforce.
We Keep Growing
An expanding digital services ecosystem
Jamaica is the leading outsourcing destination in the English-speaking Caribbean, with estimated ICT/BPO spend around US$900 million and roughly 60,000 jobs — the highest employment growth rate of any sector over the last decade.
Download sector profileGrowing IT ecosystem
Technology parks, competitive labour, and a liberalised telecommunications sector continue to attract investment.
Growing commercial space & skills
Government has committed to developing over 1 million sq. ft. of commercial space, with training programmes island-wide for BPO, KPO, and ITO talent.
Growing industry voice
The Global Services Association of Jamaica (GSAJ) supports sector development, while the Data Protection Law strengthens trust for personal-data handling.
We're in Demand
Nearshore advantage with proven operators
Kingston was named a nearshore city of the year (2018). Operators such as Alorica, Teleperformance, Vistaprint, HGS, Conduent, and Sutherland Global Services continue to invest — drawn by English-speaking talent, US proximity, and fibre connectivity.
Download project opportunitiesCompetitive labour costs
Call-centre and BPO salaries average 40–60% lower than corresponding North American levels.
Nearshore & time-zone fit
Proximity to the US reduces travel time and cost, with overlapping business hours for seamless delivery.
Telecoms infrastructure
A complete fibre ring and multiple off-island sub-sea links with redundancy support always-on operations.
Global Digital Services
Investment Opportunities
Business Process Outsourcing (BPO)
Voice-driven and higher-level outsourcing services, supported by a growing talent pool and salaries 40–60% below corresponding North American levels.
Learn moreKnowledge Process Outsourcing (KPO)
Tap rising numbers of business, economics, and accounting professionals for higher-value knowledge process work.
Learn moreLegal Process Outsourcing (LPO)
Norman Manley Law School and related legal training place Jamaica in a strong position to win LPO contracts.
Learn moreGovernment Financing Support
Access loans of up to US$5 million for infrastructure projects in the Global Digital Services industry.
Learn more
Continue with JAMPRO
Tools for your investment
Tax Incentives
Explore fiscal incentives applicable to Global Digital Services — SEZ benefits, Omnibus credits, and sector-specific schemes.
Explore incentivesInvestor Services
Get personalised facilitation support — business matchmaking, site identification, and permit facilitation.
Talk to usInvestment Map
See Global Digital Services sites on our interactive map — geospatial data on land, infrastructure, and active projects.
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Explore
Sector Performance
US$900M Estimated ICT/BPO sector spend — Cited on sector page · JAMPRO Global Digital Services page
~60,000 Jobs across the island in BPO/digital services — Cited on sector page · JAMPRO Global Digital Services page
40–60% Lower call-centre/BPO salaries vs North America — Cited on sector page · JAMPRO Global Digital Services page
From Our Partners
Read on Jampro“Jamaica has quickly become a key element in our global delivery strategy.”
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